Everything you need to know for your virtual event.
Do these three things before your event!
Then browse this page for additional suggestions.
House Rules
Arcivr Live's short and sweet rules for every event.
Supported Browsers
This is important! Here's a list of browsers that support Arcivr Live.
Troubleshooting
Simple fixes to common issues. Don't worry, they're all super easy.
Arcivr Live's House Rules
It’s hard to create one set of rules for every possible event. After all, meeting a children’s book author is going to be different than hanging with a death metal band. That said, here are some basic guidelines for every event.
Be respectful.
This isn’t a great place to launch personal attacks or request a refund for your 30-year-old tour tee that has begun to fade.
Be reasonable.
Don’t expect an artist to send you their guitar, fund your startup, or get your initials tattooed on their arm.
Be clothed.
This is pretty self-explanatory.
Arcivr’s event hosts have been involved in thousands of VIP events. In our experience, everything goes super smoothly 99.9% of the time. That said, any bullying, aggressive behavior or language, threats, hate speech, pornographic imagery, or anything deemed inappropriate by Arcivr’s staff will result in the immediate and irreversible end of your event. We know that’s not your style, but we thought we get it out in the open.

Most importantly, have fun! It’s not every day that you get to hang with your favorite celebrity. You might not have considered this, but it’s not every day that they get to hang with their biggest fans either! Enjoy your time together and make a few life long memories.

If you have any questions at all, just ask! We can always be reached at hello@arcivr.com
Supported Browsers
Android or iPhone? Mac or PC?

We. can't settle those debates here. Although we're pretty iPhone/Mac heavy here at Arcivr. Except for our finance team – their giant spreadsheets and reports seem to work best on a PC. All that said, Arcivr Live has been engineered to work on the most popular modern browsers on nearly every device. Sorry flip phones...

Here's a list of supported browsers by operating system:
Why not every browser, you ask? Arcivr Live is obviously super reliant on video. And streaming video from multiple sources hasn't always been supported by all browsers. Most current ones, namely those listed above, do a great job. In order to join your Arcivr Live event, you need to use an updated version of a supported browser on your device.

If you have any questions at all, just ask! We can always be reached at hello@arcivr.com
Troubleshooting
Everybody. Hates. Technical. Issues.

You're here for a an amazing live event, not to troubleshoot browser issues. We get it. And we're here to get you back up and running ASA(humanly)P. Here are some common issues with streaming video in a browser and our solutions.
Things seem slow in general.
This is pretty vague, but it happens – especially with mobile devices. Before going any farther, restart your device and browser. Most of our devices haven't been restarted for days (or months!) and just need a quick restart. If this doesn't help, read on for fixes to more specific issues.
I clicked my event link and the screen is blank!
If you only see a white screen, your browser is likely not supported or needs to be updated. Check out our list of supported browsers and install or update one. Once the new or update browser is running, try clicking the link again.
Here's a list of browsers that Arcivr Live supports.
My screen says "That's not right"!
Honestly, this means Arcivr Live is confused. Try refreshing your browser. If that doesn't work, re-join your event using your event link and PIN code.
I accidentally ended my call early!
If you tap the "End call" button, a warning will appear to be extra sure that you really want to hang up. If you accidentally confirm and hang up, your call will end. While there's nothing you can do to restart the call, just leave the browser open. The host can attempt to call you back if they choose.
My camera and/or audio isn't working!
All browsers requite that Arcivr Live asks for your permission before turning on your camera and mic. When you first your event, you'll be asked to grant assess to your camera and mic. Some browsers will ask again once the call begins. Be sure to grant access to both. If you accidentally deny permissions, you'll need to go to the settings preferences on your device to enable permissions.
My video just turned off mid call!
As you can imagine, streaming video requires on a solid internet connection. If your internet connection is interrupted, it is possible for your video feed to shut off. Just refresh the browser and it should reappear. You may be prompted to grant permission for Arcivr to access your camera and mic again.
My event link doesn't work!
This could be a few things.

If you have any questions at all, just ask! We can always be reached at hello@arcivr.com